We have summarized all the common questions asked before and after making the order. You can easily find the answer here before we can reply to your email queires.

Ordering

Can I see a sample first before ordering?

Yes, we can send the sample for free if its ready with us. To check for the courier cost and availability, send an enquiry email or drop a offline message. 

Can I order via E-mail or WhatsApp?

Yes, you can send your order over email or WhatsApp. Mention Design number and quantity you need. Attach the wordings file you wish to print.

Can I see proofs on my card with my own text before making Bulk order?

No, all the proofing is only done once the order has been made. If you are hesitant about design or layout, you can make a small advance deposit then we can create and send the proofs. For more information, please send and email.

I am unable order in required quantity?

We have specified a minimum and maximum quantity that can be ordered per design. If you are unable to order any design in the required quantity, email us. Mention card code and quantity you would like to order and we will help you complete the order over email or give precise information on quantity available.

I cannot find the card I liked?

Try searching thru ‘Search’ button available on the top of the website. Put right code in search.
If card details are not displayed, the card might have been removed from the website either temporarily or permanently. E-mail us and check if we can get the card done for you. It is important to mention code number and quantity required by you so that they can check with production team and get back to you.

What is delivery time for Printed cards?

Orders are dispatched within 15-20 days unless specified by our sales team. If you need cards urgently, mention it on email and a sales team member will help expedite your order process. Delivery / Shipping time is around 4 days.

Can we order Blank cards or any add on item?

Yes Blank card can be ordered or any add on item.

I have paid, and proofing is being done, Can i increase or decrease or add cards or add on items now?

Yes, we can increase the quantity before sending the cards in printing or despatch. But to decrease the quantity, we need to check and then confirm if it possible, we can refund the amount.

Minimum order quantity?

The minimum order quantity is 100 cards. Some Designs can also be bought in quantity as low as 25 cards and than in multiples of 25 but than an extra charge is applicable. Email us to check for quantites less than 100.

Can i do a RUSH Order and is there a fee for this?

When you send your order, just put an email that you need the order to be delivered rush. A sales team member will take care of your order immediately. Generally orders for events/wedding with next 2-6weeks are automatically tread as urgent and on priority.

As for the charges, we generally try not to charge anything extra for RUSH orders, but if you need very committed and 100% guaranteed deliveries, than it is best to pay RUSH order fee and take a tight and exact delivery schedule. Rush order fee may vary with card code, quantity and can range anywhere between 75US$ to 200US$. RUSH order dispatch time can vary between 1 to 4 days.

Can we change the size of the card?

Card size change is ususally not possible. Please send an email and production team will revert back with possibility of doing it or not.

Is payment on the site secure?

When checking out, you are transferred to a secured payment site to submit your credit card information. The credit card info is submitted on 128bit SSL, which is highest level of security on the Internet. Payments are processed either through payment gateway of leading banks or payment service providers.

Printing

How to send text?

Send text in email in after you place the order. Try sending the final version of text in a simple word file. We will be designing the layout based on the text you send us.

Proofing procedure?

After receiving the text we generally email back you the proofs within 48 hours. We provide you with colored jpeg format proofs in card size. You can then suggest changes and alterations as required and we will re-do the proofs until it is approved. Once you approve and the order is all paid, we will begin printing process.

Which type of printing is included?

We normally use single colour silk screen printing to print on cards, envelope and inserts.

In case Raised Letter printing is required, please mention before ordering so that we can send the quote for it.

We do Hot Foil Printing in Silver and Gold too. 

Full colour printing can be done on digital press.

Printing in other language than English?

Yes we do print in all languages. All you need to send us a pdf for the other language text. If you wish to send us ms word file in different language, we request you to put the fonts also on email. A digital proof is shown to make sure we have received your file correctly. So whether it’s Hebrew, Japanese or Romanian or Arabic, we do printing in all languages.

All the more, we can type in Tamil and Hindi. Typing from handwritten text (text handwritten in the language as needed) will cost 10US$ per page. Proof reading is your responsibility. We can provide you with fonts for various languages as needed.

Can you print the card in two languages, for instance Spanish and English?

Yes, many people do this way, when they need to put one invitation in native language and other in spoken language. This is fine and with little extra cost to print 2 different languages on same card.

Can u print some cards for bride side and some for groom’s side?

Yes this is fine. If both have chosen a different card or have same card but different text, separate masters and proofing has to be done. So minimum sertup cost is charged.

Sometimes, bride and groom do one card but 2 inserts with each having one side invitation, in that case the printing is counted for one order only and any extra charges are paid accordingly.

Can I print Initials or logo or symbols of my choice?

Yes you can print Initials or logo on the card. Should you wish to send your own logo, it is preferred you send Black and white 300DPI (or high resolution) pdf or jpeg file.

Can I choose and print text in the card for any other event other than wedding?

Yes, you can use the invitations, for any occasion. We infact promote, using invitations for different occasion other than wedding. Wordings can correspond to the event.

Delivery

Do I have to pay any other cost as taxes/levies/custom duties / VAT when the cards arrive?

For USA, there is no other extra cost other than charges you have paid. But there, might be some charges sometimes, and they are payable by receiver.

In Canada, GST and PST is applicable

In Europe there is VAT applicable on all imports above the value of 50US$.

Different countries have different duty structures, taxes applicable on imports, which we cannot specify or quantify.

All such charges are to be paid by the receiver. The courier company automatically bills this amount and we don’t have any jurisdiction on this.

VAT/GST/PST or custom duty is calculated on what value?

All these charges are calculated on the invoice value that we attached when we send the product. It is billed directly by the courier company to you and has to be aid by you to the courier company itself. For further details email us.

How do we track an order?

Once the shipment goes out, we send you an email with the airway bill number and website to track the shipments. You can go the website and keep a track on your shipment.

What is your Return & Refund Policy

Only Blank unprinted cards can be returned. As shipping is paid to thrid party, we wont be able to refund that amount.

Does received cards will have any variation?

Most of card materials and processes are hand-work and may have some variation. This should not be treated as defective.

Add-on Items

Will Add-On Items match the main card?

Yes, we try and match the add ons to the main invitation both in terms of paper and design. We are happy to make various things as needed in matching to the main invitation you choose to order.
In digital proofs we show what paper and color is used to make add on items. Should you have any doubts or clarifications, please check immediately with proofing department.

What is self-seal?

Self-seal is a peel off sealing applied to the envelopes. It is done using double sided tape which needs to be peeled off to seal the envelope. It is totally dry and ones do not need to wet the glue portion. Just peel and stick.

Will the rsvp envelopes or any envelopes be pre-glued?

RSVP envelope come pre-self seal using double side tape.
We do peel off self sealing for Main Invite envelops at additional cost.
FREE Round seals (Gold or Silver) with every bulk order to close the main invitation envelopes.

Can I add extra page/insert in the card?

Yes, there is option to buy additional insert. We try and make them in matching with the card or to another insert as already in the card. Should you need diminishing size inserts, mention to the sales department at the time of ordering or to proofing department when proofs are being done.

Can i order programs/service book at a later date?

Yes, programs are made closer to the wedding date. Sending out invitations is the main priority and the programs are needed only on the wedding date, so they can be done later. It is suggested to do them atleast 2 weeks before the wedding date, to avoid any last minute rush and delays.

Do you provide plastic envelopes/sleeves to protect the cards?

PVC sleeve is an additional transparent plastic cover to protect the whole card from picking up spots or becoming dirty in mailing. A good protective thing and suggestive also.